Refund policy

SECTION INCLUDE BOTH RETURNS/REFUNDS AND EXCHANGE QUERIES

At Savvy Monarch, customer satisfaction is important to us. We strive to ensure that every order meets our quality standards. If you are not completely satisfied with your purchase, please review our Returns & Exchange Policy below. By placing an order with Savvy Monarch, you agree to the terms outlined in this policy.

1. Return & Exchange Window

You may request a return or exchange within 30 calendar days of receiving your order.

Requests submitted after the 30-day period may not be accepted unless required by applicable consumer protection laws.

2. Return Eligibility Criteria

30-Day Window: Return requests must be made within 30 days of delivery.
Original Condition: Items must be unworn, unwashed, and undamaged.
Tags Intact: All original brand tags and labels must remain attached.
Try-Ons Welcome: Trying clothing on for fit at home is fully permitted.
Hygiene Strips: Underwear and swimwear must retain their intact hygienic liners.
Packaging Included: Items must be sent back in their original product bags or boxes.
Proof of Purchase: A digital order confirmation or receipt is required for processing.

3. Items That Cannot Be Returned

The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

Items showing signs of wear or use.
Washed or altered products.
Products without original tags.
Products damaged after delivery due to misuse.
Gift cards.
Clearance or final sale items (where clearly marked).

4. How to Request a Return or Exchange

To begin the process:

Contact our customer support within 30 days of delivery.
Include:
- Full name
- Order number
- Email address
- Reason for the request
- Photos or videos if the item is damaged, defective, or incorrect
Wait for approval before sending any item.

Returns sent without prior authorization may not be accepted.

5. Exchanges

We are happy to exchange eligible items for:

A different size.
A different colour (subject to availability).
The same product if it arrived damaged or defective.

If your requested replacement is unavailable, we may offer:

Store credit.
An alternative product.
A refund where appropriate.

Replacement orders will be processed after the returned item has been received and inspected, unless the issue relates to a damaged, defective, or incorrect item.

6. Change of Mind

If you change your mind after placing an order or after receiving your item:

Exchanges are available within the 14-day period.
Returned items must satisfy all eligibility requirements.
Original shipping charges are non-refundable.
Return shipping costs are the customer's responsibility.

7. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item:

Please contact us within 72 hours of delivery and provide:

Your order number.
Clear photographs.
A short video where applicable.
A description of the issue.

After reviewing your claim, we may provide:

A replacement.
A partial or full refund.
Store credit.

The appropriate resolution will depend on the circumstances of your order.

8. Return Shipping

Free Return Shipping: Pre-paid return labels are included in every order.
Drop-Off Convenience: Mail packages back easily via local carrier drop-off points.
Instant Labels: Download and print your return shipping label directly from our site.
Zero Hidden Fees: No restocking fees or return shipping charges ever.

9. Return Address

Do not send products back without receiving return instructions.

Our customer support team will provide the appropriate return address after your request has been approved.

Unauthorized returns may be refused.

10. Inspection

Once your returned item is received, it will be inspected.

Inspection generally takes between 3–5 business days.

If the return meets our policy requirements, your exchange, refund, or store credit will be processed.

If the item does not satisfy our return conditions, it may be returned to you.

11. Refunds

Approved refunds will be issued using the original payment method whenever possible.

Please allow:

5–10 business days for processing after approval.
Additional time depending on your payment provider or financial institution.

Shipping charges are generally non-refundable unless the return is due to our error.

12. Order Cancellation

Orders may only be cancelled before they enter processing.

Once an order has been processed or shipped, it cannot be cancelled.

In such cases, customers may request a return in accordance with this policy after delivery.

13. Refused Deliveries

If a package is refused or remains unclaimed and is returned:

Shipping charges may not be refunded.
Additional shipping fees may apply if the order needs to be resent.

14. Promotional Items

Where an order included free gifts or promotional products:

These may also need to be returned if the qualifying purchase is returned.
Failure to return promotional items may reduce the refund amount.

15. Fraud Prevention

To protect our customers and our business, Savvy Monarch reserves the right to:

Decline suspicious return requests.
Request additional verification.
Limit excessive return activity.
Refuse returns that violate this policy.

16. Consumer Rights

Nothing in this policy limits any statutory rights available under applicable consumer protection laws.

Customers remain entitled to rights that cannot legally be excluded.

17. Policy Updates

Savvy Monarch reserves the right to amend this Returns & Exchange Policy at any time.

The version published on our website at the time of purchase will apply to your order.

18. Contact Us

If you have any questions regarding returns or exchanges, please contact our customer support team.

Please include your order number in all communications to help us assist you more efficiently.

Email Us : info@savvymonarch.com

Thank you for shopping with Savvy Monarch. We appreciate your trust and are committed to providing a smooth, fair, and professional shopping experience.